Faq's

FAQ’s

frequently asked question

What are the gym's opening hours?

We are open 24/7, offering you the flexibility to work out whenever it suits you best!

How do I sign up for a membership?

To see our various membership options, please click this link: https://legacygym.club/

Can I get a free trial before I commit to a membership?

Absolutely! Enjoy our complimentary 3-day pass to explore all our facilities and classes. Please email support@legacgym.club so we can arrange the next steps!

What types of fitness classes do you offer?

We have a wide range of classes available which are free with all memberships or only £5 for non members per class. Our full class timetable can be found on the link here https://legacygym.club/

Do I need to book in advance for fitness classes?

There's no requirement to book your spot in advance for our fitness classes! We welcome you to join any session that fits your schedule. Our classes are designed to accommodate a variety of participants, ensuring you'll always have a place. However, if you have a favourite class or instructor, we recommend arriving a bit early to secure your preferred spot.

How can I cancel or freeze my membership?

To freeze your membership please contact us on support@legacgym.club so we can arrange the next steps

What are the facilities available at the gym?

Our facilities include a comprehensive range of weight and cardio equipment and a diverse group of classes.

Do you have parking available for members?

Yes, we provide ample free parking, ensuring convenient access to our gym at any time.

Are locker rooms and showers available for use?

Absolutely! Our locker rooms are accessible 24/

What is the gym's policy on bringing guests?

Bring a friend along for just £5 per day pass and share the fitness experience!

How do I provide feedback or lodge a complaint?

Your feedback is crucial to us! Please share your thoughts or concerns directly with our management team on the email provided support@legacgym.club

Are there any age restrictions for gym membership?

For safety and policy reasons, individuals under 16 are not eligible for gym membership unless supervised by an adult of 18+

What is your app called?

o download the legacy app visit the app store and play store and search for YourApp Plus. To gain access please use the email address you signed up with and your access code without the * & #

Are there any discounts for corporate?

Certainly! We offer attractive corporate rates at just £21.99 per month. Please contact us on support@legacygym.club

What equipment is available in the gym?

Legacy Gym is equipped with over 100+ machines perfect for everyone no matter what stage they are at on their fitness journey

How do I update my personal information or billing details?

To update your information please contact us on support@acetanning.com

What is the procedure in case of an injury or accident in the gym?

If an injury or accident occurs in the gym, immediately notify a staff member or instructor. They're trained to provide first aid and manage the situation. The gym also has protocols to document the incident and, if necessary, guide you on seeking further medical attention. Your safety is our priority, so always inform us of any incidents to ensure appropriate care and support.

What are the peak hours at the gym?

Our peak hours typically occur during early mornings and late afternoons to early evenings, aligning with common work schedules. However, we strive to maintain a comfortable and accessible environment for all members.

Do you have a referral program?

Yes, if you’re a current member, every person you refer adds 1 extra month to your membership. So, if you refer 3 friends, 3 months of membership gets added to your account for free!

Can I pause my membership for a month if I'm out of town?

Yes, we understand that life can get busy, and sometimes you need to travel or take a break. We offer the option to pause your membership for a month if you're going to be out of town. Please contact us support@acetanning.com for more details

Do you have any beginner-friendly fitness classes?

Yes, all of our fitness classes are designed to be beginner-friendly! Whether you're just starting your fitness journey or looking to ease back into a routine, our classes offer a supportive environment where you can learn and progress at your own pace.

How do I sign up for a class, and how far in advance can I book?

Members can schedule via the Legacy booking app. For non members please contact us support@legacygym.club

Can I book a tour?

Yes to book a gym tour please contact us on support@legacygym.club

Do you sell supplements?

Yes we have a supplement store at Legacy which offers a wide range of products

How old do you need to be to join?

The minimum age to become a member of Legacy is 16 years old. Under 16’s are welcome but must be accompanied by an adult during their training sessions.

Do you offer couples memberships?

Yes we offer discounted rates for couples membership of £24.99 each pm. To get started visit us in club or contact us on support@legacgym.club

Do you offer student discount?

Yes we offer a discounted student membership of only £19.99 pm. To sign up please visit the link below. Proof of student identity will need to be provided during your initial visit to the clubhttps://secure.ashbournemanagement.co.uk/signupuk/index.aspx?fn=GRAF8

Do you offer blue light or NHS discounts?

Yes we offer a discounted blue light and NHS membership of only £21.99 pm. To sign up please visit the link below. Proof of bluelight/NHS identity will need to be provided during your initial visit to the clubhttps://secure.ashbournemanagement.co.uk/signupuk/index.aspx?fn=GRAF8

How do I cancel my membership?

We will be sad to see you leave, please contact us on support@legacgym.club so we can arrange the next steps.

Do you offer personal training?

Yes, Legacy has fully qualified Personal Trainers. To find out more please contact us on support@legacygym.club.

Do you offer inductions?

Yes, we offer inductions with male & female staff to all new and existing members. To schedule your induction please contact us on support@legacygym.club

Do you offer training programs?

Yes, we can provide you with training programs to help you to continue to progress your fitness journey. To find out more please contact us support@legacygym.club

Do you offer nutritional plans?

While we do not provide nutritional programs currently, we can put you in contact with one of the Legacy personal trainers who may be able to assist you with this. Please contact us on support@legacygym.club

What time are the sunbeds open until?

Our current sunbed opening times are Monday-Friday 10am-9pm, Saturday 10am-5pm and Sunday 10am-4pm.

Do you offer day passes?

Yes, day passes are available for purchase on the link below or in the club. If you purchase your day pass online you will receive a one time access code to gain entry within 5 minutes of purchasing https://secure.ashbournemanagement.co.uk/signupuk/index.aspx?fn=GRAF8